Tickets Report

If Ticketing is included with your show, open Reports in the show sidebar and select Tickets Report under Ticketing reports. The report has three tabs, and each one is a different view of the same sales numbers, so they always agree with each other and with the Ticketing dashboard.

Ticket Sales Summary

One bold row per ticket item, with an indented row underneath for each payment type its orders used:

• The item row shows Sold Quantity as sold over capacity (for example 33/290), the unit Price, and the tax, fee, discount and amount summed across its payment rows.
• Each payment row shows that payment type's share. An order without any recorded payment is listed as No payment recorded, and amounts are zero for Free and External payment types.
• Search by ticket name or type. Select a column heading to sort by it, and select it again to reverse the order; on a phone, use Sort above the grid.

Counted here: items on live orders, leaving out cancelled lines, cancelled, abandoned and deleted orders, and Scan Attendee orders.

Payment Gateway Summary

One row per payment type over the same orders, with the orders' item totals, tax, fees and discounts, and Amount as the money actually received for that type. A Total Sales row at the bottom adds everything up.

Ticket Detail Report

One row per ticket (Booked, Cancelled or Wait List), with 13 columns: ticket number and name, order id, the order line's amount, ticket type, the attendee's name, email, job title and company, status, sale date and badge status. Package parent tickets stay out; a package's seats show as the package with the seat's own ticket in brackets.

• From Date and To Date filter by the order's created date, as calendar days in the show's time zone. From must not be later than To.
• Four filters: Ticket Name, Ticket Type, Status (Booked, Cancelled or Wait List) and Badge Status (Badgable or Non Badgable).
• Search covers the ticket number, the order number, names, emails, companies, job titles, statuses and ticket names.
• The report starts at Sale Date, newest first; every column can sort.

Exports

Every tab has its own Export menu for XLS and CSV, carrying the same rows and filters as the grid on screen. The sales summary exports the item rows with their payment rows (sold counts without the capacity), the gateway summary includes its Total Sales row, and the detail tab exports its 13 columns. Small exports download at once; past the server's limit the export is scheduled instead: confirm, check the email address, and the file arrives as a download link. Finished exports also appear under Recent exports on each tab for seven days.