Promocode Report

If Ticketing is included with your show, open Reports in the show sidebar and select Promocode Report under Ticketing reports. The report reads one redemption ledger: a row is written each time an order with a promo completes, and reversed if that order (or its line) is later cancelled. The Used numbers here are the same ones the Promo Codes screen shows, and cancellations now reduce them.

The four views

Pick View Summary or View Details, then By PromoCode or By Ticket:

• By PromoCode, summary: one band per promotion (name, code, type, discount, Used/Available) with a row per ticket it discounted: quantity used, the ticket's own discount rule and the total discounted amount. Order-level promotions (Spend More Save More) appear under Order Level Promo Codes with their discounted total.
• By PromoCode, details: the same bands with one row per redemption: order number, ticket, the buyer's name, email and phone, the discount amount and the payment mode.
• By Ticket, summary: one band per ticket with a row per promotion used on it, including Used (this ticket)/Promo cap: how often this ticket used the promo over the promo's overall cap.
• By Ticket, details: one band per ticket with its redemption lines and a real per-ticket Total.

Filters, sorting and exports

Every view has its own Search (promotion name, code or type; the By Ticket views also match ticket names) and From/To Date on the redemption date, in the show's time zone, both days included. Switching views keeps each view's filters as you left them.

Select a column heading, such as Total Discounted Amount or Buyer, to sort the rows inside every band by it, and select it again to reverse the order. The bands themselves stay in the report's order. On a phone, use Sort above the report. An export follows the same order.

Export downloads the open view's exact columns as XLS or CSV, with the same filters as the screen. Small exports download at once; past the server's limit the export is scheduled and arrives by email. Finished exports appear under Recent exports for seven days.