Abandoned Orders Report

If Ticketing is included with your show, open Reports in the show sidebar and select Abandoned Orders Report under Ticketing reports. The report lists every order that was started and walked away from, newest first, with a Total Abandoned Orders count above the grid.

Reading the report

• One row per abandoned order: order number, who started it (name, email, phone, company), the order date in the show's time zone, the payment type it was headed for, and Amount: the order's full value, what the buyer walked away from (not the amount paid, which is almost always zero on an abandoned order).
• The Order No opens the order in the Orders screen, where an abandoned order shows its Abandoned Order badge and the Change the status to paid action if the payment actually went through.

Filters and exports

• From Date and To Date filter by the order's created date, as calendar days in the show's time zone. Search covers the order number, names, emails, phones and companies.
• Select a column heading to sort by it, and select it again to reverse the order. On a phone, use Sort above the grid.
• Print opens a printable view of the filtered rows titled "Abandoned Orders". Export downloads the grid's ten columns as XLS or CSV, with the same filters as the screen.